Services
We partner with you to provide service staff with the tools and the confidence to become ambassadors of hospitality.
Training Programs & Materials
We develop high-quality training programs to help you establish training goals, with branded materials for all service positions.
• Sequence of Service
• New Hire Programs (by position)
• Evaluations of Knowledge
• Supplemental Materials
• Train the Trainer
Training Seminars
All seminars are fully customized to fit your organizational needs and branding.
FOR MANAGERS
• The Power of Pre-Shift
• Professionalism in Service
• Empowerment vs. Micromanagement
• Hiring for Cultural Fit
• The Difference Between Conflict, Bullying & Harassment
• Creating WOW Moments
FOR FRONT-OF-HOUSE SERVICE STAFF
• The Culture of Hospitality
• Sequence of Service
• The Answer is Yes “What is the Question?”
• Effective Sales Techniques
• TIPS Training for Serving Alcohol Responsibly
Consulting
Whether you are opening your first concept or are an experienced owner operator, running a restaurant can be riddled with challenges. Employee turnover, declining covers, food, beverage and labor costs can get out of line. Sometimes all it takes is another set of eyes on the problem to course correct.
We can assess and evaluate your restaurant’s current operation and help correct issues hurting staff morale and your bottom line:
• Facilitate new openings
• Execute Operational assessments
• Create Standard Operating Procedures
for all areas of operations
• Revive and inspire your team
• Perform secret shopper evaluations
We begin by asking a series of questions that helps us identify areas of improvement and formulate a plan of action and execution—all within your timeframe and budget.
Compliance
Over the past few years, New York City has passed a litany of laws relating to wage and hour requirements in the hospitality industry. Navigating this web of statutory obligations is complicated and missteps can mean serious liability. We will review, audit and revise HR materials (in conjunction with your labor attorney), as well as train your management team to be comfortable with the information.
INCLUDING:
• Employee handbook development
• New hire paperwork and forms creation
• Onboarding program guidance
• Employee file coordination
• Harassment Seminars
